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Shipping
All artwork is made to order and shipped worldwide. We use a print-on-demand service with a number of third party printers located around the world who specialise in fine art printing. The printer for your purchase will change depending on where you are ordering from. This allows for a more sustainable shipping service, avoiding any wasted printed materials as well as avoiding custom fees where possible. Once an order has been placed, your print will go into production within 4 hours and delivery will typically take between 7-10 working days.
When your order has been shipped you will receive an email with a tracking link that is linked to the carriers website, so you can follow the status of your order. If you have any questions about shipping to your country please feel free to reach out via email at lara@laraelsiedesign.com
Please note: Irish orders will be shipped from the nearest EU printing facility.
Cancellation Policy
You can cancel your order and receive a full refund before your order goes into production. Therefore you have 4 hours to do this once an order has been placed. Once the print is in production we can no longer guarantee a cancellation and you will be charged for the production costs. Please notify us as soon as possible via email at lara@laraelsiedesign.com if you need to cancel your order.
Lost / Damaged Prints
If your piece gets lost or damaged in transit, we will offer a replacement or full refund. An item is considered lost if there is no record of it after 28 days from the date of order and it is confirmed lost by the courier service. If your piece is damaged please notify us via email with photos of the damaged piece as soon as possible so we can investigate the cause of the damage and potentially organise a replacement print.
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